Who we are and what the service covers

Tadbeer is an AI service run by its owner as an individual (not a registered company), helping business owners — restaurants, beauty centres, car dealers, real-estate offices, clinics — answer their customers and book appointments on WhatsApp, Facebook and Instagram.

This page explains what we provide, what we do with your customers' data, and what you acknowledge before we start. It is written in plain language so you can read it before agreeing — and your agreement is a condition for starting.

What we provide, and what we don't

• An automated assistant that replies to your customers' messages and comments, collects orders, and books and reminds about appointments, depending on the plan you choose.
• The assistant is an AI programme and can make mistakes. We tune its replies to your information and hand a conversation to your team on request, but we don't guarantee it will never be wrong.
• We do not give medical, legal, real-estate or financial advice. Any such question is handed to someone on your team.
• The numbers in our calculators and examples are estimates, not promises, and we don't guarantee any particular business result.

Data we process

What your customers send to the assistant: name, phone number, message text, order / appointment / address details, and the replies the assistant generates.

You are responsible for your customers' data, and we process it on your behalf only to run the service. We don't sell it, rent it, use it for advertising, or share it for marketing.

Where data is processed — plainly

Messages are currently processed on servers in Europe, not inside the UAE or Saudi Arabia:

• n8n — the automation tool that connects the pieces, running on our own server.
• A cloud database where we keep conversation history and order and appointment details, on servers in Europe.
• Google (Gemini) — we send it the conversation text to generate the reply.
• Meta (WhatsApp, Facebook, Instagram) — the platform the messages come from, with its own policy; the WhatsApp and Facebook accounts remain yours.

The processing location may change in future (for example by moving it to servers in your own country), and we will tell you before any change.

Regulated activities (such as clinics)

Some countries restrict processing certain kinds of data outside their borders, most notably health data (for example the UAE law on information and communication technology in the health sector, and the Personal Data Protection Law in Saudi Arabia).

So we don't run the service on health data in a country that restricts it unless under a dedicated written agreement that sets out where processing happens and is acceptable to the competent health authority where you are, where required. The clinic must check this before starting.

Your responsibilities

• Complying with your own country's laws on your customers' and patients' data, and making sure using the service is permitted for your activity. This is an acknowledgement you give before we start (see "Acknowledgement" below).
• Getting your customers' consent to marketing messages before sending them, and not sending unsolicited messages, as the law of your country requires (in the UAE and Saudi Arabia, proactive marketing messages need explicit prior consent).
• The accuracy of the information you give us: prices, services, opening hours, and the licences and permits your activity requires (such as the Trakheesi permit in Dubai, or the FAL and advertisement licences in Saudi Arabia for property advertising). We don't issue licences.
• Following the WhatsApp and Meta policies, and the WhatsApp, Facebook and Instagram accounts linked to the service being yours and authorised for your use.

Subscription, payment and stopping

• The subscription is monthly and you can stop at any time; stopping takes effect at the end of the paid month.
• The setup fee is paid once, before we start. The prices, plans and conversation caps shown on each service page are the ones that apply, and a conversation = everything exchanged with one customer within 24 hours.
• Any fees Meta charges on WhatsApp are paid directly to Meta and are not part of our subscription.
• Tadbeer is not registered for VAT and does not charge it; any tax or charge your country's law puts on you for receiving the service is yours to bear.

Deletion and retention

We keep data for as long as the subscription runs to operate the service. On stopping, or at your request, we delete your data and your customers' data from our systems within 30 days and confirm it. Conversation copies held by Meta follow Meta's policy.

To request deletion, message the Tadbeer Facebook page with the words delete my data.

Limits of liability

• We provide the service on a best-efforts basis and don't guarantee uninterrupted operation, because it depends on parties outside our control (WhatsApp, Meta, Google, the hosting provider).
• We are not liable for indirect business losses, lost profit, or decisions you take relying on the assistant's replies or the calculators.
• In every case our liability does not exceed the subscription for the last month you paid, to the extent the law allows.

Acknowledgement and agreement

Before we start, we send you this link, and you agree with the following text:

You agree by replying "I agree" from your number or your business account on WhatsApp or our page, and we keep the date of agreement and the text of this page as it stood then.

Changes and contact

We may update this page, and we will tell you about any material change before it takes effect. The governing law and the competent forum for any dispute are set in the agreement with each customer.

To contact us or request deletion: 💬 facebook.com/TadbeerAiAgency